Terms of use

About these terms

The Squadly service is provided by David Miličević, Zagreb, Croatia (“we”). By creating an account or using the app, you enter into a contract with us under these terms. How we process personal data is described in the Privacy policy.

If you download the app from the App Store, Apple’s standard licence agreement for apps also applies alongside these terms (Licensed Application End User License Agreement). If you download it from Google Play, Google Play’s terms for purchases also apply. If those agreements and these terms differ, these terms govern the relationship between you and us, except where the store requires otherwise.

Account

• You may use Squadly if you are at least 16 years old. If you are under 18, you may make in-app purchases only with the permission of a parent or other legal representative.
• The details you enter, especially your date of birth, must be accurate. Your account is personal; you may not hand it over to someone else or use someone else’s.
• You are responsible for the security of your password and for actions on your account. If you suspect misuse, change your password straight away and get in touch with us.
• You may use several accounts of your own on one device, but you may not create accounts to get around limits, moderation measures or the no-show rule.

What Squadly is, and what it is not

Squadly is an app for organising recreational sports games: finding a court on the map, opening a game, gathering a crew, making plans in the chat and confirming attendance.

• A game in Squadly is not a booking with the court’s owner. A game means that the time on the court is taken within Squadly. If the court requires renting, booking or paying the owner, you take care of that yourself.
• You can open a game at most 7 days ahead, and you can take part in at most one game on the same day, as host or player. Premium extends these limits (see Premium).
• Court details (location, type, photos) are partly entered by users. We try to keep them accurate, but we do not guarantee that a court is available, open, safe or in good condition.
• Squadly connects players, but it is not a party to the arrangements between them. We do not guarantee that others will turn up, or that a game will take place.
• Sport carries a risk of injury. You play at your own risk, in line with your abilities and health, and following the court’s rules.

Rules of conduct

Squadly exists so that people can play. That is why you may not:

• harass, threaten, insult or discriminate against others, or post hate speech;
• post illegal, sexually explicit, violent or misleading content, or content that infringes the rights of others;
• post other people’s personal data without permission;
• open fake games, deliberately take places in games you do not intend to attend, or fake your location;
• send unsolicited messages, advertisements or commercial offers without our permission;
• impersonate someone else;
• get around blocks, limits, security measures or moderation measures;
• automatically collect data from the app, interfere with how it works or reverse-engineer it, except to the extent the law expressly allows;
• put minors at risk or make inappropriate contact with them.

Your content

The content you post (messages, photos, reviews, descriptions of games and squads) remains yours. So that we can show it to the people it is meant for, you grant us a non-exclusive, free right to store, transmit and display it as part of the service, until you delete it or it is deleted under the Privacy policy.

Photos you send with a court suggestion become part of the public court catalogue if we approve the suggestion. For these photos you grant us a non-exclusive, free and perpetual right of use in the app and on the website, and they remain in the catalogue even after your account is deleted. Only send photos you took yourself or have the right to use, without recognisable people.

You are responsible for the content you post. We may remove content that breaches these terms or the law (see Reports and moderation).

The no-show rule

You open and join games without tickets and without paying. So that games are taken seriously, the no-show rule applies.

No-show

A no-show is recorded when your arrival at a game is not confirmed, neither by the arrival check nor by the host or a teammate whose arrival was confirmed. If your arrival is not proven, the no-show is recorded after 24 hours; within that period the host or such a teammate can still mark you as present. No no-show is recorded when you leave a game before it starts, when the host removes you, when the game is cancelled or is not confirmed, or when fewer than 2 players were confirmed at the court. How the arrival check works is described in the Privacy policy.

Block

No-shows count from games that started in the last 60 days. When you have two, you cannot join or open games until 60 days have passed since the start of the game of the first of them. The block therefore lasts only the days left until that date, not a fresh 60 days. If you have more, the date runs from the earlier of the two most recent no-shows.

Leaving future games

When the block starts, you automatically leave your games that start more than 24 hours later, and your requests to join are cancelled. Games that start within 24 hours stay, so that a crew is not left a player short at the last minute. If you host a confirmed game, another member of the game becomes the host, and an unconfirmed game in which you are the only member disappears.

Contesting

You can contest a no-show once, within 7 days of the decision: in the app, once your version of the app offers it, or by writing to support@joinsquadly.com. A person (an administrator) decides on the contest. A contest sent in the app stops that no-show from counting until it is decided. An upheld contest deletes the no-show; a rejected one puts it back in the count, with the block and leaving future games where the conditions for them are met.

Players aged 16 and 17

A no-show is recorded for them only when the host or a teammate marks them as absent and an administrator confirms it.

Bought tickets

Tickets were removed from the app on 2 November 2026. Every bought ticket that was still valid then was refunded once in coins, for the amount paid for it.

Coins and in-app purchases

The app is free to download, with in-app purchases. Coins are the app’s virtual currency, used to buy features the app shows with a price in coins.

• You buy coins in packs of 200, 420 (400 + 20 as a gift), 1100 (900 + 200), 2600 (2000 + 600) and 5500 (4000 + 1500) coins. The store shows the price of each pack, including tax and in your currency, before you confirm the purchase.
• In the EU, coins and Premium are sold on our behalf by the store: Apple Distribution International Ltd. (App Store) or Google Commerce Limited (Google Play). The store processes the payment, and we add the coins to your account after the store confirms the purchase.
• Coins have no monetary value, cannot be exchanged for money, transferred to another account or sold, and do not expire while your account exists. When you delete your account, your coins are lost.
• You request a refund for a purchase from the store you bought it through, under its rules: from Apple at reportaproblem.apple.com, from Google in your Google Play order history. If the store approves a refund, the coins bought with that purchase may be deducted from your account.

Right of withdrawal. As a consumer in the EU, you have the right to withdraw from a distance contract within 14 days. For in-app purchases, you exercise this right with the store that sold you the coins or Premium, under its terms and procedure. Before the purchase, the store tells you whether you lose this right once supply starts at your request. If the store accepts the withdrawal, the coins or Premium from that purchase are deducted from your account.

Conformity with the contract. We are responsible for coins and Premium working as described, under the Croatian Act on certain aspects of contracts for the supply of digital content and digital services. If something you paid for does not work as described, contact us at support@joinsquadly.com: we will bring it into conformity, and if we cannot, you are entitled to a proportionate price reduction or, if the lack of conformity is not minor, to terminate the contract. Your other statutory consumer rights are not affected.

Premium

When offered, Premium is a subscription that extends what you can organise: you can open games up to 14 days ahead instead of up to 7, and take part in up to 2 games on the same day instead of one. The exact description of the benefits and the price are shown in the app and in the store before purchase.

• The subscription is monthly or yearly and renews automatically at the end of each period until you cancel it. The store charges the price shown at purchase.
• New subscribers may get a free trial if the store offers one for their account. If you do not cancel the subscription before the trial ends, billing begins.
• You cancel the subscription in the subscription settings on your device (Apple ID or Google Play), at least 24 hours before renewal. A cancelled subscription remains valid until the end of the paid period.
• Deleting your account does not cancel your subscription, because billing is handled by the store. Cancel the subscription before you delete your account.

The right of withdrawal for the subscription, as a digital service, is exercised under the rules in the previous section and the store’s rules.

Reports, moderation and the Digital Services Act

You can report content and users that break the law or these terms in the app (reporting a user, message, game, squad or court review) or by e-mail to reports@joinsquadly.com.

If you report illegal content by e-mail, include:

1. why you believe the content is illegal;
2. exactly where it is (username, name of the game or squad, time of the message or a screenshot);
3. your name and e-mail address, except when you report child sexual abuse material;
4. a statement that you believe in good faith that the report is accurate and complete.

We will confirm receipt of the report, decide diligently and without delay, and tell you about the decision. Decisions are made by a person. An automatic filter only rejects banned terms in usernames, display names, descriptions, and in the names and descriptions of games and squads; it does not filter messages and imposes no measures itself.

Possible measures

A warning, removal of content, suspension of the account for 7 or 30 days, a permanent ban. A permanent ban also removes you from future games and squads.

Statement of reasons

When we restrict your content or account, we will tell you what has been restricted and for how long, why, on the basis of which rule or law, and how you can appeal.

Another review

You can ask once for a decision to be reviewed again, in the app or at reports@joinsquadly.com, within 6 months. You can do the same if you reported content and we found no breach. The review is done by a person, and we will give reasons for the decision. You can also take the dispute to a certified out-of-court dispute settlement body or to court.

Point of contact

The single point of contact for users and for the authorities of EU Member States, the European Commission and the European Board for Digital Services is reports@joinsquadly.com, in Croatian or English. The same address is the point of contact for removal orders for terrorist content under Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online.

Availability and changes to the service

We try to keep Squadly running without interruption, but we cannot guarantee that it will always be available or free of errors. We may change, add or remove features when this is needed for security, legal or technical reasons or to develop the service, at no extra cost to you. If a change affects paid content or a paid service (coins, Premium) negatively and more than in a minor way, we will tell you in advance, clearly and on a durable medium (for example by e-mail), and you can then terminate the contract free of charge within 30 days of the notice. This does not affect your statutory rights where paid content or a paid service is not in conformity with the contract.

Liability

We are not liable for damage arising from sports activities, at courts, or in arrangements or disputes with other users, nor because of inaccurate court details, unless the damage was caused by our intent or gross negligence. Nothing in these terms limits liability that cannot be excluded under Croatian law or the law of your country, including liability for death or personal injury caused by our fault, nor your statutory consumer rights.

Ending use of the service

You can delete your account at any time (see Delete your account). We may suspend or close your account if you seriously or repeatedly breach these terms or the law, with a statement of reasons and the right to another review described in Reports and moderation. If we stop providing the Squadly service, we will tell you at least 30 days in advance.

Complaints

You can send a written complaint by e-mail to support@joinsquadly.com. We will confirm receipt in writing without delay and reply within 15 days of receiving it. We keep complaints and replies for at least one year.

As a consumer, you can also turn to a body for alternative resolution of consumer disputes. If your complaint does not resolve the dispute, our reply will name the competent body and say whether we will take part in a procedure before it.

Governing law and courts

These terms are governed by the law of the Republic of Croatia. If you are a consumer resident in another EU country, you keep the protection of the mandatory provisions of that country’s law and can bring proceedings before the courts of the country where you live.

Changes to these terms

We may change these terms when the service or the law changes. We will tell you about significant changes in the app or by e-mail at least 15 days before they take effect. If you do not agree with the changes, you can delete your account before they take effect.

Contact

General support and complaints: support@joinsquadly.com. Content reports and the point of contact for authorities: reports@joinsquadly.com. Privacy: privacy@joinsquadly.com.