Delete your account

Deleting in the app

1. Open Squadly and sign in to the account you want to delete.
2. Open Settings and, in the Account section, choose Delete account.
3. Confirm the deletion.

Deletion usually completes within a minute, and your session on the device is closed.

Deleting without the app

If you no longer have the app or cannot sign in:

1. Send an e-mail to privacy@joinsquadly.com with the subject “Account deletion” and give the account’s username or e-mail address. You can write from any address.
2. We will send a message to the account’s e-mail address to confirm that the request is yours. Reply to it.
3. After confirmation we will delete the account and let you know when it is done, usually within 3 working days and within one month at the latest.

If you signed in with Apple using “Hide My Email”, write from any address and give your username. We will send the confirmation to Apple’s relay address, and you can reply from your Apple ID’s mailbox.

Before you delete

• Cancel your Premium subscription if you have one. Billing is handled by Apple or Google, so deleting your account does not cancel it.
• The coins on your account are lost and are not refunded.
• Games you host are taken over by the participant who joined them first. If there are no other participants, the game is cancelled.
• If you are a squad’s only administrator, the member who has been in the squad longest takes over the role; a squad where you are the only member is deleted.

What is deleted

Deletion has two steps. Straight away, your games and squads are handled (as described above), your participation in other people’s games, private conversations with no other participant left and any of your messages that were not delivered because of a block are removed, and the account is locked for deletion.

Then, usually within a minute, the following are deleted: your account and sign-in, profile and profile photo, date of birth and gender, sports and level, home point, friends, requests and blocks, squad memberships, court reviews, your game ratings and level votes, court suggestions that were not approved, attendance records, coins and purchase history, device identifiers for notifications and in-app notifications. If this step gets stuck, we retry it automatically, and if that does not work either, we complete it manually.

What is kept longer, and why

Messages in conversations

Messages you sent remain visible to the other participants, but without your name, until the regular rules delete them: a game’s chat at the latest 14 days after the game ends, other conversations 180 days after sending. Reason: the conversation also belongs to the other participants.

Reports and moderation

Reports concerning you or sent by you, with a snapshot of the reported content, are kept for 180 days after closure, or 730 days if a measure was imposed. Reason: community safety and evidence of handling under the Digital Services Act.

Log of administrator actions

The record of what an administrator did (for example resolving a report) is kept for as long as it is needed as evidence of lawful handling and for defending legal claims; at present it is not deleted automatically. Reason: evidence of lawful handling.

Store purchase identifier

Only the store’s purchase identifier (the transaction identifier, and for Google Play also the purchase token), with no link to you, is kept permanently. Reason: the same purchase must not be used twice on another account.

Published court photos

Photos from approved court suggestions remain in the court catalogue, without your name (see the Terms of use).

Other users’ notifications

Notifications other users received about your actions (for example that you invited them), which show your name, are deleted according to their own period, at the latest after 30 days.

Backups

Deleted data remain in encrypted database backups until those expire, at most 30 days, and are not restored to the app.

Technical logs and other people’s devices

Infrastructure providers’ technical logs are deleted according to their periods. Copies of messages on other participants’ devices are deleted when their app removes them.

More about data processing is in the Privacy policy. You can request a copy of your data before deletion at privacy@joinsquadly.com.